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PRIVACY POLICY

Privacy Policy

Last Updated: May 20, 2026


This Privacy Policy describes how JBDEV TECHNOLOGIES (OPC) PRIVATE LIMITED ("Crafterinaa", "we", "our", "us") collects, uses, stores, shares, and protects your personal information through our website: https://crafterinaa.in


By accessing or using our website, products, or services, you agree to the terms of this Privacy Policy, our Terms & Conditions, and other applicable policies available on the Platform.


If you do not agree with this Privacy Policy, please do not access or use the Platform.



1. Introduction

Crafterinaa is operated by JBDEV TECHNOLOGIES (OPC) PRIVATE LIMITED. We value your privacy and are committed to protecting your personal information and maintaining transparency regarding how your data is handled.


Our Platform primarily operates within India, and your information may be stored and processed in India in accordance with applicable Indian laws.



2. Information We Collect

When you use Crafterinaa, we may collect certain information to provide services, process orders, improve user experience, and fulfill legal obligations.


The information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order and transaction details
  • Device information such as browser type, IP address, and operating system
  • Cookies and website usage data

For customized or personalized products, customers may also voluntarily provide:

  • Instagram usernames or social media profile details
  • Uploaded photos or images
  • Custom text, messages, or design preferences
  • Personalized content required for custom product creation

For example, customers may provide Instagram account details or personal photographs for creating customized photobooks, albums, gifts, or other personalized products.


Payment-related information is processed securely through authorized third-party payment providers. We do not directly store complete debit card numbers, credit card numbers, UPI PINs, or banking passwords on our servers.



3. How We Use Your Information

Your information may be used for:

  • Processing and delivering orders
  • Creating customized or personalized products
  • Providing customer support
  • Sending order updates and service notifications
  • Improving website functionality and user experience
  • Preventing fraud, abuse, and unauthorized activities
  • Complying with legal obligations
  • Marketing, promotions, and offers (where permitted)

We may contact users through email, SMS, phone calls, WhatsApp, or other communication methods for order-related updates, support, or promotional communication where applicable.


Users may opt out of promotional communications whenever applicable.



4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and provide a smoother shopping experience.


Cookies may be used for:

  • Maintaining secure login/authentication sessions
  • Managing shopping cart functionality
  • Remembering user preferences and website settings
  • Improving website performance and usability

These cookies do not store sensitive payment information such as card details, UPI PINs, or banking passwords.


Users may disable cookies through browser settings, but certain website features may not function properly afterward.



5. Sharing of Information

We may share limited customer information when necessary with:

  • Delivery and logistics partners
  • Payment gateway and payment processing providers
  • Technology, hosting, or cloud service providers
  • Business partners assisting in order fulfillment
  • Government authorities or law enforcement agencies where legally required

Such sharing is limited only to the extent necessary for providing services, legal compliance, fraud prevention, or operational requirements.


We do not sell customer personal information to third parties for independent marketing purposes.



6. Custom Order Content & Uploaded Media

Customers may voluntarily upload photos, social media details, text, or other content for personalized product creation.


By submitting such content, customers confirm that:

  • They own the content or have permission to use it
  • The content does not violate any copyright, trademark, privacy, or legal rights
  • The content does not contain unlawful, offensive, or prohibited material

Crafterinaa uses this content strictly for customization, order processing, customer support, and related operational purposes only.


We do not publicly share customer-uploaded content without permission unless legally required.



7. Data Security

We adopt reasonable technical and organizational security measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.


However, internet transmissions and electronic storage systems are not completely secure. While we strive to protect user information, absolute security cannot be guaranteed.


Users are responsible for maintaining the confidentiality of their account credentials and login information.



8. Data Retention & Account Deletion

We retain customer information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, or prevent fraud and abuse.


Users may request account deletion or data-related requests by contacting us using the details provided below.


Certain information may be retained where legally required or necessary for operational, security, tax, accounting, fraud prevention, or dispute resolution purposes.



9. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, or services.


Once you leave our website, we are not responsible for the privacy practices, policies, or content of those third-party platforms.


Users are encouraged to review third-party privacy policies before sharing information.



10. Children's Privacy

Crafterinaa does not knowingly collect personal information from children under the age of 18 without parental or guardian consent.


If we become aware that such information has been collected unintentionally, appropriate steps may be taken to delete such information.



11. User Rights & Consent

By using the Platform or providing personal information, users consent to the collection, use, storage, processing, and sharing of information in accordance with this Privacy Policy.


Users may have the right to:

  • Access their personal information
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Withdraw consent for certain data processing activities

Withdrawal of consent may affect access to certain services or functionalities provided on the Platform.



12. Policy Updates

Crafterinaa reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice.


Changes become effective immediately upon posting on the website. Users are encouraged to review this page periodically to remain informed about our privacy practices.



13. Contact Information

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, you may contact us: